The Financial Services Commission of Ontario (FSCO) accepts and reviews written complaints about the activities and conduct of SABS representatives. These complaints could include such matters as the representative has not filed the required declaration with FSCO, does not have errors and omissions insurance, or is committing an unfair or deceptive act or practice.
Anyone who wishes to allege that the activities or conduct of someone acting as a SABS representative violates the Insurance Act, (the "Act") or regulations made under the Act, can do so by providing the following information to FSCO.
- name, mailing address and telephone number of the individual making the complaint;
- name and contact information of the SABS representative about whom the individual is complaining;
- description of the activity or conduct about which the individual is complaining (e.g., committing an act or omission after November 1, 2003, that is inconsistent with the Code of Conduct issued by the Superintendent); and
- documents or other information that supports the complaint.
The complaint should be sent to:
Market Conduct Branch
Financial Services Commission of Ontario
5160 Yonge Street
4th floor, Box 85
Toronto ON M2N 6L9
Complaints may also be faxed to FSCO’s Market Conduct Branch at 416-590-8480.
Please note that any information provided to FSCO may be disclosed to the SABS representative so that he or she has an opportunity to respond fully to the complaint.
More information is available at www.fsco.gov.on.ca (Paralegals / SABS Representatives pages). If you have questions about the complaint process, filing and other requirements, new regulatory changes or the Code of Conduct for SABS representatives, please contact FSCO at 416-250-7250 or 1-800-668-0128, or by e-mail at paralegalinfo@fsco.gov.on.ca
Financial Services Commission of Ontario