The Dispute Resolution Services Branch of the Financial Services Commission’s Automobile Insurance Division provides mediation, neutral evaluation, arbitration and appeal services as fair, cost-effective and timely alternatives to the court system. An arbitrator may decide at the conclusion of an arbitration hearing involving insurers and statutory accident benefits claimants, to impose penalties under the Insurance Act.
The Insurance Act authorizes arbitrators and appeal adjudicators to make two types of enforcement orders. First, under section 282(10), a special award may be made against an insurer that has unreasonably withheld or delayed the payment of benefits. Second, under section 282(11.2), a representative may be ordered to pay expenses personally in certain situations.
Appeals are to the Director of Arbitrations, and can be heard by the Director or his Delegate.
ARBITRATION & APPEAL DECISIONS
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Financial Services Commission of Ontario