Contact FSCO

As an integrated regulator, FSCO provides services related to a number of different financial services sectors.

 

General Contact Information

If you have a general inquiry regarding:

 

• the legislation and regulations administered by FSCO 
• information about the processes and services provided by FSCO
• general inquiries related to automobile insurance 
• or publications requests,

please use the following contact information:

• Mailing Address
• Main Phone, Fax & Email
• Where is FSCO Located?
• FSCO Regular Business Hours
• Directions

 

Specific Contact Information

The following provides specific contact information depending on the nature of your inquiry, In order to serve you better:

 

• General pension inquiries
• To get a licence or inquire about licensing and registration within the regulated sectors
• Inquire about mediation, arbitration or neutral evaluation appeals services related to auto insurance
• Inquiries to the Motor Vehicle Accident Claims Fund
• File a complaint about a regulated sector or report non-compliance issues
• Provide feedback or file a complaint about FSCO services
• Contact the Financial Services Tribunal
• Media Inquiries
• National Secretariats
• Website feedback
• Use INFO-GO, the Government of Ontario telephone and services directory

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General Contact Information

 

Mailing Address

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street

16th Floor
Toronto, Ontario
M2N 6L9

 

(Reception on the 17th Floor, Deliveries on the 16th Floor)

 

Main Phone, Fax & Email

Telephone: 416-250-7250
Toll free: 1-800-668-0128
Fax: (416) 590-7070
TTY: 1-800-387-0584
Email: contactcentre@fsco.gov.on.ca

 

FSCO Regular Business Hours:

8:00 am to 5:00 pm EST, Monday to Friday

Closed on Saturday and Sunday and Statutory Holidays 

 

Where  is FSCO Located?

5160 Yonge Street is on the south-west corner of Yonge Street and Park Home Avenue, half way between Sheppard Avenue and Finch Avenue, in Toronto. It is just north of Mel Lastman Square.

View a map on Google .

 

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Directions: 

• By Subway
• By TTC Bus
• By GO Bus
• Parking
• Accessible Alternatives

 

By Subway

We are located at North York Centre station, on Line 1.

Accessible directions:

1. Exit North York Centre station and take the elevator from the platform to the station exit. 
2. At the station exit, located underground, proceed through the doors to the Empress Walk building and take the elevators near the entrance of Loblaws to get to street level.
   Note: You may want to call the Empress Walk building at 416-910-4754 to make sure the elevator is working.
3. At street level, you will need to exit the building and cross over to the northwest corner of Yonge Street and Park Home Avenue, where our offices are located in 5160 Yonge Street

For more information on accessibility at the station, visit www.ttc.ca .

 

By TTC Bus

Our offices are located along bus route 97 Yonge.

• Travelling southbound, the exit stop is at Park Home.
• Travelling northbound, exit at the Empress Walk stop. 

Accessibility:

Buses on this route are accessible.  Accessible buses can be identified by:

• the blue international wheelchair symbol on the front side corner of the vehicle,
• and by the blue lights on either side of the route destination sign above the windshield.

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By GO Bus

• On southbound bus routes, the closest stop is Yonge & Park Home. 
• On northbound bus routes, the closest stop is Yonge & Empress Walk. 

For information on the accessibility of specific buses, contact GO Transit at 416-869-3200 or check www.gotransit.com .

 

Parking

The entrance to the closest car park is located on the north side of the building on Park Home Avenue, west of Yonge Street. Disabled parking is available and elevators to our lobby are located on every level except P5. Parking rates are $3 per half hour up to a maximum of $14 for the day.

 

Accessible Alternatives 

For information on accessibility at FSCO, please visit our Accessibility Standards For Customer Service page.

 

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Specific Contact Information

 

General Pension Inquiries

In Ontario, all employers who establish pension plans must register them with FSCO. The Pension Plans Branch provides support to the Superintendent in the administration of the Pension Benefits Act of Ontario and the regulations thereunder.

 

 

Licensing and Inquiries

 

 

Automobile Insurance Dispute Resolution (DRS) Inquiries   

Dispute Resolution Services is the FSCO branch that helps claimants and insurance companies resolve disputes related to statutory accident benefits as a result of a motor vehicle accident. Its mandate is to provide timely, cost-effective and fair dispute resolution services for claimants and insurance companies. Services include mediation and arbitration where the application was received by March 31, 2016; and appeals and variation/revocation where the application for arbitration was received by March 31, 2016. 

 

 

Mediation Inquiries

 

All mediation files at FSCO have been closed.

 

For new inquiries or to get help resolving disputes with an auto insurance company regarding accident benefits, contact the Licence Appeal Tribunal of the Safety, Licensing Appeals and Standards Tribunal Ontario .

 

For inquiries about closed mediation files at FSCO:

 

Phone: (416) 590-7210
Toll free: 1-800-517-2332, extension 7210
TTY: (800) 387-0584
Fax: 416-590-7077

 

 

 

Motor Vehicle Accident Claims Fund (MVACF) Inquiries

 

To File a Complaint About a Regulated Sector

 

Information is provided on this website to aid consumers in resolving a complaint concerning one of FSCO's regulated sectors, see: Insurance; Co-operatives; Loan & Trust; Mortgage Brokering; and Pensions.  Alternatively, consumers may contact FSCO using the following contact information:

 

 

 

Provide feedback or file a complaint about FSCO services

16th Floor
Toronto, Ontario
M2N 6L9  

 

Financial Services Tribunal (FST) Inquiries

 

The Financial Services Tribunal  is an independent, adjudicative body composed of nine to 15 members, including the Chair and two Vice-Chairs. The Tribunal has exclusive jurisdiction to exercise the powers conferred under the Financial Services Commission of Ontario Act, 1997 and other Acts that confer powers on or assign duties to the Tribunal.

 

 

 

Media Inquiries

 

FSCO welcomes inquiries from the media. Please note that media inquiries are monitored between the business hours of 8:00 am to 6:00 pm Monday through Friday. Inquiries received after business hours will be addressed the next business day.

 

 

National Secretariats

FSCO supports the development of harmonized regulatory solutions through participation in: the Canadian Council of Insurance Regulators (CCIR), the Canadian Association of Pension Supervisory Authorities (CAPSA), the Joint Forum of Financial Market Regulators (Joint Forum), the General Insurance Statistical Agency (GISA), and Canadian Insurance Services Regulatory Organizations (CISRO). 

 

Website Feedback

FSCO welcomes suggestions on how we can improve the service we provide through our website. You can also contact us if you need help finding information on the website or would like to notify us about problems such as a broken link. For these types of website-specific communications, email us at Webmanager@fsco.gov.on.ca.

Government of Ontario telephone and services directory

Visit INFO-GO , the Government of Ontario telephone and services directory. ​​​​​